HEPL

To show the students the place of marketing in management.

To allow students to lead a marketing project for a service company.

To provide a directing diagram to lead a company project, as well as suitable tools.

To insist on the usefulness of the «pilot's notebook» (in reference to the marketing course) and of the dashboard (in reference to the «instruments of organisational management» course) in the project control.

To allow the students to apply these concepts to management of their projects of training course and T.F.E (thesis). To make it possible for the students to transfer these concepts to their job search

Bases of marketing.

To include and understand marketing.

Concepts of marketing.

Marketing management.

Marketing company image in society.

The marketing of the services. Process of work and «pilot's notebook».Human Resources Marketing.

Citeau , Jean-Pierre. Gestion des ressources humaines. 4e tirage, Paris : Edition Armand Colin, 2002.C.S.E.F liège. Tableau de bord économique et social de l’arrondissement de Liège, Edition 2001Gestion des ressources humaines, B. Martory, D. Crozet, Dunod, Paris, 2005, Edition 2001, LIGER Philippe : Le marketing des ressources humaines, Dunot, Paris 2004

Identify the specific elements to be included in the salary cost;

Calculate the salary cost of a worker respecting the social law;

Elements to be included in the salary cost;

Social Security charges and Employer's contributions

Alternative wages;

Social Security Reductions

Citeau , Jean-Pierre. Gestion des ressources humaines. 4e tirage, Paris : Edition Armand Colin, 2002.C.S.E.F liège. Tableau de bord économique et social de l’arrondissement de Liège, Edition 2001Gestion des ressources humaines, B. Martory, D. Crozet, Dunod, Paris, 2005, Edition 2001

From theoretical notions, from concrete examples and from financial years student (e) will be able of inventing an ethic in its future job

Theoretical notions: · Morality · Ethical · Ethics · Relations straight, morality, ethics and ethics · Business ethics ethics · Ethical or: what difference for which manager consequences? Practical financial years from the living of practice in firm

At the end of this lesson, the student (e) will have to control concepts of the psychology of health which will be able to be useful to him during the financial year of its future job. Three particular cases will be approached: stress at job, post traumatic stress and moral harassment.These three problems are more and more met in effect in professional middle and have of reverberate serious on the health of the workers.The student (e) will be able of collaborating on the applying of a plan as part of the prevention of psychosocial risks.Besides, it will be in even to drive a maintenance with a victim, to know ongoing legislation as well as services concerned by the three types of problems

Stress at job · Theory · Case plays of organizational management post traumatic stress · Theory · to Manage a person in high-pitched stress · Video moral harassment · Theory · Legislation Games of role

Lectures of previous years.

Allow the  student to analyse and to understand law provisions.

Allow the student to analyse and to understand situations of case-law. Allow the student to analyse and to solve cases related to the studied materials, while using the adequate legal vocabulary and referring to the law provisions.

Allow the student to analyse and to understand actuality situations in the social field; these aims and objectives are reached on basis of the knowledge acquired during the two first years and tend to deepen these through a personal reflection.

The content of this course is largely linked to current events and of law evolution.

Analysis of law disposition – Analysis of jurisprudence – discussion on news.

Identify the specific elements to be included in the salary cost due to the company and the worker;

Calculate the salary cost of a worker respecting the social law.

Elements to be included in the salary cost;

Social and other contributions to the Social Security System;

Extra-legal advantages;

Social Security reductions;

Elements of Budgetary control

Notes de cours de Monsieur Salvatore Anzalone

PARTENA, Le guide de la réglementation sociale pour les entreprises, Editions Kluwer, Edition 2009;

PARTENA, Le Mémento de l’Employeur, Les salaires et les charges sociales en 2009, Décembre 2008

Exemple de CP et brochure, SPF emploi, travail et concertation sociale, 2010

Informatics (first and second year)

At the end of the third year the student must be able to:

· LAN configuration;

· Use a scanner and make texts, tables and images;

· Use a numeric camera and touch up pictures;

· Use an e‑mail

Build a Internet site (Ms FrontPage or other)

Local Networks: 5h;

NVU and Ms FrontPage: 5h;

Gimp2 or Paint - Shop Pro and Windows MovieMaker: 3h

Omni Page or Texte Bridge: 2h .

Ms - Office de micro - application ;

Les réseaux pour les nuls ;

Créer son site et sa page Web de micro - application ;

Practice of the different programs.

English language year 2

-Understand texts connected with economics, management, computing, law (job adverts, recruitment techniques, reports and work contracts, balance sheets, conflict management) (reading skill);

-Write various types of texts (letters, minutes, faxes, emails, reports) in a syntactically and lexically correct language (writing skill);

-Understand and write down job adverts (reading and writing skills);

-Take part in everyday conversations (listening and speaking skills);

-Take part in debates (listening and speaking skills);

-Understand interactive spoken language from various sources (listening skill);

-React to daily situations idiomatically and fluently (speaking skill);

-Communicate on the telephone and take down notes (listening and speaking skills);

Grammar

Tenses review; passive voice; phrasal verbs; translation of on; indirect speech; prepositions

Lexicon

Language functions connected with the following topic areas: personal identification, education and future career, free time and entertainment, services, relations with other people, health and welfare

GRAVIER, B.D. Advanced English Practice, Oxford University Press, 1986.

Différents sites de l’Internet comme source de textes authentiques pour aborder le vocabulaire spécifique au monde des ressources humaines.

ATKINS, B.T., DUVAL A, et.MILNE R.C. Robert et Collins Dictionnaire Français – Anglais Anglais – Français, William Collins Sons & Co. Ltd And Le Robert, 1987

Theoretical classes and exercises; listening and reading comprehensions; discussions; role-plays; in-class group work

Listening comprehension (1 hour) Written examination (3 hours)

Oral examination (20 minutes)

Dutch language year 2

Understand texts connected with economics, management, computing, law (job adverts, recruitment techniques, reports and work contracts, balance sheets, conflict management) (reading skill);

Write various types of texts (letters, minutes, faxes, emails, reports) in a syntactically and lexically correct language (writing skill);

Understand and write down job adverts (reading and writing skills);

Take part in everyday conversations (listening and speaking skills);

Take part in debates (listening and speaking skills);

Understand interactive spoken language from various sources (listening skill);

React to daily situations idiomatically and fluently (speaking skill);

Communicate on the telephone and take down notes (listening and speaking skills);

Grammar

Indirect speech; linking words; verbs with particles; use of double infinitive; translation of on; subordinate clauses

Lexicon

Language functions connected with the following topic areas: personal identification, education and future career, free time and entertainment, services, relations with other people, health and welfare

BOGAARDS, Paul. Le ROBERT et van Dale, Dictionnaire français – néerlandais et néerlandais – français. Paris : Le Robert ; Utrecht/Antwerpen : Van Dale Lexicografie, 2002

VINCK, G.J. Werken met personeel. Schoonhoven: Academic Service, 1999.

Theoretical classes and exercises; listening and reading comprehensions; discussions; role-plays; in-class group wo

Written examination

Oral examination

At the end of this formation in negotiation and management of the conflicts, the students are in a position

- to identify a social contentious position while detecting on time the existing signals

- to evaluate the risks linked to a situation

- to treat the contentious position in an adapted way to the context and to the actors

•Bellenger L., Les fondements de la négociation, Séminaires Mucchielli, ESF, Paris, 2009. •Fischer R. et Brown S., Les secrets d’une bonne relation, Paris, 2006. •Gallois P. et al., La relation sociale au quotidien, Paris, Editions liaisons, 2003.  •Hellriegel et al., Management des organisations, De Boeck, Bruxelles, 2001. •Landier H. et Labbé D., Prévenir et gérer les conflits sociaux dans l’entreprise, Editions Liaisons, Paris, 2002.

Lectures with exercises

Communication in companies 1e et 2nd year

Communication :

To understand the problematic of internal communication in a company.

To have a survey of the different internal communication tools.

To be able to elaborate a internal communication strategy.

Methodology : Prepare students to conduce their end-of-studies work.

The framework of internal communication

· principles of internal communication

· most ones demotivating in company

Critical analyse of different tools of the internal communication:

· written

· oral

· audio visual

· company newspaper

Communication and quality

· the model EFQM

· the norms ISO

The end-of-studies work :

How to define the parameters

How to gather information

How to give structure

How to compose and well write

How to make an abstact

How to present and defended

How to get itself organised

Albarello, L. Apprendre à chercher. L'acteur social et la recherche scientifique. Bruxelles : De Boeck Université, 1999.

De Ketele, J-M et Roegiers, X. Méthodologie du recueil d'informations. Bruxelles : De Boeck Université, 1996.

Jucquois, G. Rédiger, présenter, composer. L'art du rapport et du mémoire. Bruxelles : De Boeck Université, 1996.

Villette, M., Guide du stage en entreprise. De la recherche du stage à la rédaction du mémoir. Paris : Ed. La découverte, 1999.

Salmi, L. R.. Lecture critique et rédaction médicale scientifique. Paris : Elsevier, 1998.

research

Observation training of the 1st year

Integration training of the 2nd year

The enrichment of the capacity of the student to take initiatives and to assume responsibilities;

The practices of knowledge, know-how, knowledge to be and knowledge to become, necessary to be able to work in a professional sector;

The participation to a professional process;

The acquisition of soft skills linked to human relations, to the comprehension of the processes, to the perception of the contexts, to the direction of the initiative and to the use of the knowledge; The acquisition of the knowledge and necessary materials to construct  a thesis

The training, the company welcoming and the reference persons are determined by the subject of the thesis

Professional integration activities also include three seminars that complete the formation.

VILLETTE M. Guide du stage en entreprise, de la recherche du stage à la rédaction du mémoire. Paris : La découverte, 1999.

group seminars or workshops

14 weeks training

active participation

None

the visits and seminars make it possible to the students to approach the problems related to the human stock management through the intervention of a professional of the GRH

the students carry out case studies related to problems RH. As example: assistances with employment, the coaching...

the method of teaching is translated  by a seminar given within an establishment by a GRH. In the second time, the students work by small group on cases given by the expert.

None

The active implication in the search for an activity concerned with the profession (for the immersion in professional ground)

The 10 key steps for finding an internship:

1) self-assessment

2) establishing the aims of the internship

3) identifying a human resources posts

4) identifying companies and departments with such posts and which might need an intern

5) presentation of 3 companies

6) marketing plan

7) letter of application, curriculum vitae (adapted to the chosen market) and simulated job interview

8) list of contacts made

9) assessment of the steps taken to find an internship

10) presentation of the chosen internship

VILLETTE M. Guide du stage en entreprise, de la recherche du stage à la rédaction du mémoire. Paris : La découverte, 1999

Questions de compétences, Coffre, Montréal, 1989

Coureau Sophie, Les outils d'excellence du formateur,ESF,Issy les Moulineaux,1993

Liger Philippe,Le marketing des resources humaines, Dunod, Paris2004

In addition of the Aims and Objectives of a long training period, the student will be able to produce a personal research work, to present it in a thesis and to defend it in an oral presentation

The end of study’s work has to remain in relation with the human management function; the subject has to be chosen in a branch of HRM.

None.

To understand the general principles of the fiscal policy. To be able to make a worker's tax sheet. To understand the fiscal consequences of various aspects of the pay roll either for the employee or for the employer.

General principles of the tax system. Study of the 281.xx sheet of the workers and of the other kinds of remunerations. Cases studies. Fiscal incidences of a car company. Corporate tax. 

www.fisconet.fgov.be

Staff policies (2nd year course)

To approach the various wage policies in the company management (various income structures and various remuneration components).

To understand the classifications of functions and their impact on remuneration.

To approach the company as an autonomous team.

To define the concept of change in HRM.

To approach the ways to lead a change (by the careers management).

Wage policies.

Components of remuneration.

Types of remunerations.

Wages related to objectives of the company.

Profit sharing.

Company strategies and human resources management.

The passage from a hierarchical structure to an autonomous team organization.

The management of the change.

Evaluation of competences and performances

Map for formation training

Management and administration of the careers

Equity in employement

Delocalisation and employement management

De Coster B. Martory, Contrôle de gestion sociale, Vuilbert gestion, Paris, 1990;B.Martory, D.Croset, Gestion des ressources humaines, Dunot, Paris 2004;Michel (1993). Sociologie du travail et gestion des ressources humaines, Labor, Collection Horizon / Humanisme.

Sekiou, Blondin, Peretti, Alis, Chevalier : Gestion des ressources humaines, 2eme édit, DeboeckBruxelles, 2007.

seminars, research, …

several works

HRM 1^e et 2nd years

Skill Management understanding.

Skill tools understanding.

Understand how the skill management is used with workers and blue-collar suit and management in company.

How to use skill tools to improve people efficiency.

How to measure the different skills in a company. Understand why we need skill management in a company. Use statistics to visualize skill problems

Answer the question: “Skill management: what for?”

Part1

Assessment Centre exercise.

Observation learning exercises.

Profile analysis.

Specific/global/Job skills

Level measurement for skills

Visual tools for skill analysis and

Presentation

How to share a common vision with managers and workers (exercise)

How to build and manage skill data

Presentation skill; observation exercise

Statistics: pareto, continuous and discrete, variation, anova's, sigma, ...

Culture change; how to manage?

Organization influence on skill management

Techspace Aero case study for culture change management

P=CMORE (skill formula to explain performance)

Part2

Horizontal skills / profession / specific (professional approach)

Balancing between skills

What to keep/ what to delete in a database?

Build a skills’ referential

Different types of knowledge and other performance factors

Skill presentation exercise (training approach)

Analysis / sifting through the data

Statistical tools

« Rigour » exercise (change of culture approach)

Influence of organization on skills management

Techspace Aero example: Kaizen’s approach

Notion P= (CMOR)^E

Can we define skill – is it useful?

Skill management: what for?

Interest matrix / Interest – Importance / Performance

Integration of training data and skill management

Development of pilot’s skill (Leary/Kolb model)

180° and 360° assessmentFONT-FAMILY: Tahoma; mso-ansi-language: EN-GB">

Use social instruments for the staf pilotage with a vue on the performences The 3 possible approaches in skill management

Training assessment (Iso 9000 Version 2000 principle

Based on the following pedagogical linking:

Exercises in working groups aiming at: discovery – tries – errors – debate – restitution of observations – theoretical supply -strengthening of learnings

None

a) to understand what international business communication is

b) to have an overview of the various tools,

c) to set up on internal communication strategie

1.The frame work of internal communication

2. Critical analysis of the various tools

3.Internal newsletter

4 Internal communication audit

5.Internal communication scheme

6.Internal communication and total quality management

7.Communication and clothing

Denis BENOIT : Information – Communication, Ed. d’organisation, 1994

Patrick d’ HUMIERES : Management de la communication d’entreprise, Eyrolles, 1993

MH. WESTPHALEN : Le Communicator, Dunod

Thierry LIBAERT : La communication de proximité, Ed. Liaison, 1996

Humbert LESCA : gestion de l’information, Ed. Litec, 1995.