2nd Bachelor in Human Resources Management

Techniques of qualitative analyses

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ECTS Credits1
Number of Hours (h/year)15
Teaching staffBOCKIAU, Philippe
Course UnitCompulsory
TermQuad. 1 and 2
CodeSOC-GGRH0012/2
Prerequisite

None

Aims and Objectives

To know the great reference frames system quality of management (EFQM, ISO,…)

To know the great stages to establish a step quality ISO 9000

Description

  the reference frames quality: EFQM, ISO

  How to carry out ISO 9000

 the customer 

The policy and the objectives 

Processes and procedures 

The continuous improvement

Quality and GRH    

Bibliography

-         Philippe DETRIE : Conduire une démarche qualité, ed. d’Organisation, 2001

-         Les « Qualiguides » (1 par an) du Mouvement Wallon pour la Qualité, Région Wallonne.

http://www.mwq.be

Teaching and Learning MethodsLectures
Tutorials
Assessment MethodsWritten examinations
Oral examinations
Continuous assessment
NotesNo
LanguageFrench

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