2nd Bachelor in Human Resources Management
Techniques of qualitative analyses
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ECTS Credits | 1 |
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Number of Hours (h/year) | 15 |
Teaching staff | BOCKIAU, Philippe |
Course Unit | Compulsory |
Term | Quad. 1 and 2 |
Code | SOC-GGRH0012/2 |
Prerequisite | None |
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Aims and Objectives | To know the great reference frames system quality of management (EFQM, ISO,…) To know the great stages to establish a step quality ISO 9000 |
Description | the reference frames quality: EFQM, ISO How to carry out ISO 9000 the customer The policy and the objectives Processes and procedures The continuous improvement Quality and GRH |
Bibliography | - Philippe DETRIE : Conduire une démarche qualité, ed. d’Organisation, 2001 - Les « Qualiguides » (1 par an) du Mouvement Wallon pour la Qualité, Région Wallonne. |
Teaching and Learning Methods | Lectures Tutorials |
Assessment Methods | Written examinations Oral examinations Continuous assessment |
Notes | No |
Language | French |
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